Remote Customer Support Associate

Summary

Join Quorum as a Customer Support Associate to provide top-notch customer support via email and collaborate with a dynamic team. As a key member, you'll learn the ins and outs of the Quorum platform, develop knowledge, and build out Help Center resources.

Requirements

• Have experience in customer service center or help desk environment providing customer service through email, in-app chat, and Slack
• Be fluent in English both written and verbal
• Have experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc

Responsibilities

• Learn the ins and outs of the Quorum platform
• Test yourself on common use cases
• Get to know the Quorum team
• Provide direct support to clients with assistance and continue to develop knowledge of the product and how everyday users interact with it
• Take point on helping people understand how to best use Quorum through a mix of direct support interactions as well as self-service offerings
• Build out Help Center resources, product guides, and work with the team to fine-tune the product for optimal usability

Benefits

• Robust and competitive benefits package fully paid by the company
• Health and Dental insurance
• Flexible food stamp
• Work from home allowance
• English tutoring
• Mental Health Incentive
• Flexible working hours