Technical Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via calls and chats, building positive relationships with customers. Accurately report and escalate incidents, manage inquiries, and stay updated on market conditions while securely handling sensitive customer information. Apply best customer happiness practices, maintain product knowledge, and continuously seek team performance improvements. We offer a flexible schedule, paid training, good bonuses, and a supportive management team committed to your growth. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement.

Requirements

• Excellent Croatian and English (at least C1 for both spoken and written)
• At least 2 years of experience in user support
• Experience in providing support for computers, tablets, smartphones, and smart home devices
• Experience in applications and social media configurations
• Experience in email and web browsing support
• Experience in office software support for users
• Technical studies diploma or courses
• Knowledge of Windows, macOS
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls and chats
• Build positive and long-lasting relationships with customers
• Accurately report incidents and ensure proper escalation of incidents
• Effectively manage and follow up on the inquiries
• Always be up-to-date with the general market conditions
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Continuously seek improvement to enhance the team's performance

Preferred Qualifications

• Experience in antivirus software and personal firewall support
• Experience in installing and configuring corporate internet connections

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development