Remote Customer Support Consultant

Summary

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Fluent Croatian and English, (at least C1 for both spoken and written)
• At least 2 years of experience in user support
• Experience in providing support for computers, tablets, smartphones, and smart home devices
• Technical studies diploma or courses
• Knowledge of Windows, macOS
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls and chats
• Build positive and long-lasting relationships with customers
• Accurately report incidents and ensure proper escalation of incidents
• Effectively manage and follow up on the inquiries
• Always be up-to-date with the general market conditions
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Continuously seek improvement to enhance the team's performance

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development