Remote Customer Support Engineer

Summary

Join our growing team as a Customer Support Engineer and provide high-quality support to individuals, teams, and companies using Tailscale. You'll be part of a fully remote company that values flexibility, inclusivity, and personal growth.

Requirements

• 4+ years experience in a support role within a SaaS company
• 1+ years experience with network troubleshooting. You should know what NS lookup and IP tables are
• Interpersonal communication skills and the ability to work effectively on a team
• Excellent written communication skills. Much of the role is via email and async slack conversations

Responsibilities

• Become an expert in the use of the Tailscale product, including Access Control, Authentication, and Routing features
• Handle support requests from customers regarding issues occurring in their use of the product
• Work closely with Customer Success, Sales, and Engineering to help users successfully deploy the Tailscale product
• Collaborate with our Engineering team to debug and fix customer issues

Benefits

• An inclusive, flexible environment where you can be your authentic self
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles)
• Comprehensive group benefits with no waiting period
• All-remote with the opportunity to work from anywhere —enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you)
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities
• Paid time off and a healthy work-life integration
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own
• Generous parental leave program from your first day