Remote Customer Support Engineer, Voice AI

Summary

Join SoundHound AI's growing team as a Customer Support Engineer, Voice AI (Auto) and contribute to the integration of voice AI into automotive products. This role demands software engineering skills, effective communication abilities, and time management skills.

Responsibilities

• Work closely with top automotive companies, helping them integrate SoundHound’s voice AI solutions into their vehicles
• Be the go-to expert on SoundHound AI’s SDK and Voice AI solutions, and your deep understanding of our technology will enable you to guide our partners
• When challenges arise, gather accurate information, replicate issues, fix issues or report issues to the engineering team, and test solutions. Your ability to troubleshoot effectively will be the key to delivering success
• File detailed tickets and escalate issues to our engineering team, and you will play a crucial role in refining our products
• Own and maintain the technical aspects of our partner projects, from translating business requirements into technical requirements by diving deeply into our AI system
• Adapt and grow our partnerships through constant iteration, adding value to our partners while discussing solutions with our internal engineering teams to improve our internal platform
• Design and implement long-term solutions or short-term workarounds as appropriate to achieve business objectives
• Work cross-functionally with program management, product management, business development, internal engineering, and external partners to ensure projects are delivered on time