Customer Engineer

Summary

Join Pocus, a Series A stage backed company, as a founding member of the Customer Engineering team to transform go-to-market teams into best-in-class operators and drive revenue growth & efficiency gains. As a technical expert, you'll build out customer's Pocus workspace, provide consultative services on best practices, and bridge the gap between technical and non-technical stakeholders.

Requirements

• 3+ years of experience in sales or revenue operations, technical consulting, or solutions architect role
• A Bachelor’s degree or equivalent experience in a quantitative field like economics, business, math, statistics, engineering, or the hard sciences
• Proven technical experience with SQL, APIs and Python
• A proven ability to quickly learn and familiarize yourself with new concepts in a self-directed way. Examples: A client’s business model or a raw sales or financial dataset
• A strong business acumen combined with an analytical skillset. Comfort and fluency using data to solve problems is more important than deep knowledge of a specific tool
• Excellent communication in all forms. You are comfortable adjusting your style and approach to communicate technical concepts with both technical and non-technical stakeholders
• Endless curiosity and excitement about solving ambiguous and unstructured problems using data for external customers
• High levels of organization in your workflows - you understand what it means to work on multiple projects simultaneously and are able to prioritize and manage your time efficiently

Responsibilities

• Lead the customer implementation, including workspace development and iteration
• Partner internally with the CS team and externally with RevOps, Data, and Go-To-Market stakeholders at world-class PLG organizations to build custom Pocus workspaces that help our customers’ accomplish their highest priority go-to-market initiatives
• Translate business requirements into data request for customer and lead playbook brainstorm sessions
• Conduct data modeling in Pocus to surface relevant data for customer
• Setup initial playbooks by use case identified by customer as part of implementation
• Custom train AI models for each customer
• Recommend sales plays based on expertise and customer type
• Proactively review and update customers’ workspaces to ensure value maximization and alignment to shifting priorities
• Data: identify workspaces with poor data quality and proactively set up time to review with customer
• Conduct iterations of workspace architecture and playbooks as new teams onboard
• Bridge the gap between technical and non-technical stakeholders both internally and with customers
• Support CSMs during implementation by providing a data-driven perspective on prospects’ and customers’ product-led-sales strategy
• Drive accountability to action for the customer in the implementation process
• Educate and transfer knowledge of Pocus architecture, data modeling and workflows to the customer’s technical admins to help them self sustain their Pocus workspace
• Support the entire post-sales team by clearly documenting important context about each customer, their data model, and their workspace after initial implementation
• Pass learnings and suggestions back to other internal teams as the technical voice of the customer

Benefits

• Best in class medical, dental, and vision plans through our PEO
• A monthly wellness stipend to help support you in your health goals
• 401K through Guideline to help you invest in your future
• Access to mentorship programs through First Round Capital for personal growth and development
• 10 company holidays and discretionary vacation with a baseline requirement of 2 weeks / year. We work hard but don’t want you to burn out!
• Work from home stipend to help you set up your home office