IT Support Engineer

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as a fully remote IT Support Engineer! This role focuses on managing Windows and macOS environments, requiring expertise in Azure Cloud, Google Workspace, and JumpCloud. You will install and troubleshoot software, manage user accounts, create email IDs, perform data migration, and oversee IT inventory. The ideal candidate possesses a Bachelor's degree in a relevant field, 5+ years of experience, and strong troubleshooting and communication skills. The position offers flexible hours (7PM-4AM IST, adjustable).

Requirements

• Bachelor's degree in computer science, information technology, information systems, or similar
• 5+ years of experience in a similar role

Responsibilities

• Install and troubleshoot software on Windows laptops and MacBooks
• Manage Azure AD, Google Workspace, and JumpCloud for user accounts
• Create email IDs and perform data migration between platforms
• Manage Jira and Confluence users through Atlassian Security
• Oversee IT inventory, including asset tracking and management
• Provide remote technical support and resolve IT issues

Preferred Qualifications

• Experience with administration of Azure Cloud, Google Workspace, Slack, Zoom, Jira, Confluence, GCP, and other enterprise productivity tools
• Experience with Windows and Mac operating systems
• Experience implementing IT administration key processes including ticketing system and MDM solution
• Extensive experience with IT systems, networks, and related technologies
• Solid knowledge of best practices in IT administration and system security
• Exceptional organizational and time management skills
• Strong troubleshooting and inventory management skills
• Excellent interpersonal and communication skills are a must
• Customer service centric attitude and focused on empathy when engaging with employees
• Relevant certifications (Google Associate Cloud Engineer & Microsoft Azure Administrator Associate) are a plus

Benefits

• Fully remote position
• Flexible hours (7PM-4AM IST, adjustable)