Remote Customer Support Manager

Summary

Join Instagrid's journey as a Customer Support Manager, where you will implement customer support processes, develop new procedures, and serve as a key contact for internal and external inquiries.

Requirements

• You have a bachelor's degree in business administration or a comparable qualification
• You bring 3+ years of experience in this or a similar position, demonstrating the ability to swiftly address customer concerns and adeptly navigate challenges
• You exhibit strong analytical skills, and demonstrate excellent problem-solving skills
• You have in-depth knowledge and understanding of technical products and are happy to share this knowledge with your colleagues
• You have excellent spoken and written communication skills in English and Spanish
• Ideally, you bring some knowledge of CRM systems (e.g., Zendesk, Salesforce)
• You have clean and valid driver's license

Responsibilities

• Respond to customer inquiries and provide assistance in a timely and professional manner
• Tracking needs, challenges, and project status through regular communication with your customers
• Proactively engaging customers, introducing new products, and identifying opportunities to foster sustainable relationships
• Develop and maintain a knowledge base of customer issues and resolutions to quickly resolve and mitigate any issues
• Applying your expertise to develop and implement customer support processes that increase customer satisfaction
• Serving as the go-to person for customer queries thanks to your extensive experience in the industry
• Identify trends in customer inquiries and provide feedback on behalf of team customer support to product and development teams to improve products and services
• Taking care of return management and following up on repairs
• Ensuring our goods are delivered to our customers
• Serving our customers' needs and handling all communication regarding order processing

Benefits

• A dynamic environment in a fast-growing structure with a very flat hierarchy
• The opportunity to join a company at the cutting edge of its field
• A laptop (Apple or Windows)
• 25 days paid time off
• Generous health care package
• 401k with 3% company match