Remote Customer Support Manager

Summary

Join Runwise as a Customer Support Manager and contribute to reducing carbon emissions across the US by providing exceptional customer support and troubleshooting issues with heating systems.

Requirements

• Spanish speaking is required
• Applicants must have a high-quality internet connection
• 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role
• Excellent social and communication skills
• Ability to build long-term relationships and partner with customers from individual business owners to C-level executives
• Problem-solving skills, ability to diagnose and troubleshoot problems quickly and efficiently
• Ability to distill technical or complex systems into simpler concepts to empower customers

Responsibilities

• Answering live phone calls via our 24/7 support line
• Real-time troubleshooting of customer reported issues
• Remote monitoring and analysis of multifamily and commercial heating systems
• Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)