Remote Customer Support Representative

Summary

Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare. We are seeking a dedicated and knowledgeable, german-speaking Customer Support Representative to join our growing team.

Requirements

• Proficiency in using ticketing systems, particularly Hubspot
• Basic understanding of cloud-based platforms and AI technologies
• Familiarity with medical image analysis is a plus
• Proficiency in English and German is required
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and manage time effectively

Responsibilities

• Monitor and manage the ticketing system (Hubspot) independently
• Triage and prioritize tickets based on urgency and impact
• Resolve tickets efficiently and effectively within your scope of expertise
• Forward complex or technical issues to the Tech Support team with detailed information
• Serve as the primary point of contact for customer inquiries and support requests
• Provide clear, concise, and friendly communication to customers
• Keep customers informed about the status and resolution of their issues
• Support the end-user communication for new feature releases and software updates
• Work closely with the Operations and Customer Success teams to ensure alignment and comprehensive support
• Escalate issues when necessary and follow up to ensure resolution
• Contribute to team meetings and share insights to improve processes and customer experience

Benefits

Opportunities for career advancement and professional development within the company