Customer Support Representative

Summary

Join Owner.com as a Customer Support Representative and be the first point of contact for restaurant owners needing assistance. You will provide exceptional support via phone, email, and chat, ensuring a high level of customer satisfaction. This remote role, based in the Philippines, requires strong communication skills and experience in a fast-paced environment. Success is measured by consistently exceeding customer expectations and maintaining a 90%+ satisfaction rate. You will utilize Salesforce for activity logging and collaborate with your team on Slack. The role offers a competitive salary and the opportunity to make a significant impact on the success of restaurant owners.

Requirements

• Customer-facing support experience, preferably at a software company
• Fluent English speaker with excellent spoken and written communication skills
• A designated work from home area, with high-speed internet connection and free from interruptions and background noise
• Experiencing working in a fast-paced environment
• Experience with a telephony system such as Talkdesk or RingDNA

Responsibilities

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

Preferred Qualifications

Past experience with restaurants is a huge plus!

Benefits

The estimated yearly compensation for this role is the local equivalent to $12-16K USD