Remote Customer Support Specialist
Assistantly
Job highlights
Summary
Join a vibrant community, enjoy the flexibility of remote work, competitive pay, and a supportive environment that promotes personal and professional growth.
Requirements
- Proficiency in using HelpScout or other ticketing software
- Familiarity with communication tools like Slack and Confluence
- Experience with payment processors such as PayPal and Stripe
- Only resumes submitted in English will be considered
Responsibilities
- Provide expert guidance to customers throughout the buying process, addressing product-specific queries and resolving requests effectively
- Take ownership of support tickets, ensuring clear, concise, and positive communication with a focus on efficient resolution
- Use tools such as HelpScout, Slack, and Confluence to manage customer communication and collaborate with internal teams
- Handle payment-related inquiries using merchant processors like PayPal and Stripe, ensuring transactions are processed accurately and securely
Benefits
- Competitive pay above market rates
- Permanent work-from-home opportunities
- Full-time and part-time positions tailored to your availability
- Health & Wellness Allowance
- Opportunities for professional development within the Assistantly community
Job description
Why Assistantly:
At Assistantly, we connect talented professionals with opportunities that align with their unique skills and aspirations. Join a vibrant community, enjoy the flexibility of remote work, competitive pay, and a supportive environment that promotes personal and professional growth.
Unicorn Role Overview:
We are seeking a Customer Support Specialist to join a dynamic team supporting entrepreneurs and businesses through a leading digital marketplace. In this role, youβll play a key part in guiding customers through the buying process, managing inquiries, and ensuring a positive experience. You will be responsible for resolving support tickets promptly, providing exceptional communication, and handling payment-related inquiries. If you thrive in a fast-paced environment and have a passion for customer service, we want you on our team!
What Youβll Do:
- Provide expert guidance to customers throughout the buying process, addressing product-specific queries and resolving requests effectively.
- Take ownership of support tickets, ensuring clear, concise, and positive communication with a focus on efficient resolution.
- Use tools such as HelpScout, Slack, and Confluence to manage customer communication and collaborate with internal teams.
- Handle payment-related inquiries using merchant processors like PayPal and Stripe, ensuring transactions are processed accurately and securely.
Only resumes submitted in English will be considered. Time Commitment: Full-Time (CST) Monday to Friday
Proficiency in using HelpScout or other ticketing software.
Familiarity with communication tools like Slack and Confluence.
Experience with payment processors such as PayPal and Stripe.
Demonstrated ability to work independently in a remote environment, showcasing excellent time management skills.
Strong interpersonal and communication skills for positive interactions with customers and teammates.
Proven ability to handle payment-related inquiries with accuracy and professionalism.
Competitive pay above market rates.
Permanent work-from-home opportunities.
Full-time and part-time positions tailored to your availability.
Health & Wellness Allowance.
Opportunities for professional development within the Assistantly community.
Be part of a vibrant and supportive community of Unicorns.
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