Remote Customer Support Specialist

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

• Perform (JP-EN, EN-JP) language translation and proofreading where necessary.

• Respond and support players issues via chat and email, including but not limited to password resets and more.

• Business hours: Shift based - 11:00-20:00/12:00-21:00

• Support 365 days a year including weekends and holidays (shift work)

• Native reading and writing skills in Japanese.

• Business level English

• Experience in translation and/or localization is appreciated.

• Passionate about the video game industry.

• Strong logical thinking.

• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.

• Able to deliver excellent customer service via email and chat.

• Able to understand games from a gamer’s perspective.

• Capable of analyzing and solving information accurately and swiftly within guidelines.

• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.

• Dynamic and entrepreneurial culture.

• Video games focused environment.

• Contract Employee*Permanent employee promotion is available.

• Trial period: 3 months / No change in conditions.

• Up to 50,000 yen reimbursement or train pass.

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands