Customer Support Specialist

Summary

Join Mudflap's Customer Support Team and help truckers save money on fuel, a major business expense. As a customer-obsessed teammate, you will provide exceptional service, answering calls, chats, and emails, and placing follow-up calls. You will develop product expertise, collaborate cross-functionally, and continuously improve customer service. The role requires 2+ years of remote customer support experience in fintech or tech startups, fluency in English and Spanish, and experience with customer support tools. Mudflap offers competitive pay, equity, multiple health benefit options, paid time off, 401(k) matching, and opportunities for career growth.

Requirements

• 2+ years prior experience in remote customer support role within fintech or tech start up environments
• Experience using customer support tools and platforms (example: Zendesk or similar ticketing system)
• Prior experience working on projects or process improvement initiatives
• A true passion for customers and delivering the best possible service
• Outstanding communication skills, both verbal and written
• You are energetic, self-motivated, self-starting, and self-assured
• You are a multitasker with a high sense of urgency
• You love fast-paced environments with an “all hands on deck” approach
• You’re humble and eager to learn with a no-task-too-small mindset
• You enjoy using your sleuthing skills to problem solve on behalf of customers

Responsibilities

• Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need
• Place outbound calls to follow up with customers and our truck stop partners
• Provide above-and-beyond, amazing service
• Develop an expert understanding of the Mudflap product to effectively help customers
• Work cross functionally to identify ways to enable world-class customer service at scale

Preferred Qualifications

Bilingual: Fluency in both English and Spanish preferred

Benefits

• Competitive pay and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)