Customer Support Specialist

Summary

Join Mudflap's Customer Support Team and help revolutionize the trucking industry! As a customer-obsessed teammate, you'll provide exceptional service to our valued customers, assisting them with fuel purchases and product navigation. You'll handle incoming calls, chats, and emails, and proactively follow up. This fast-paced role requires strong communication and problem-solving skills, along with experience in remote customer support within fintech or tech startups. We offer competitive salary and benefits, including medical/dental/vision insurance, 401(k) matching, a work-from-home stipend, and PTO. Mudflap is a fast-growing company with a supportive team and opportunities for career growth.

Requirements

• 2+ years prior experience in remote customer support role within fintech or tech start up environments
• Experience using customer support tools and platforms (example: Zendesk or similar ticketing system)
• Outstanding communication skills, both verbal and written

Responsibilities

• Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need
• Place outbound calls to follow up with customers and our truck stop partners
• Provide above-and-beyond, amazing service
• Develop an expert understanding of the Mudflap product to effectively help customers
• Work cross functionally to identify ways to enable world-class customer service at scale

Preferred Qualifications

• Bilingual: Fluency in both English and Spanish
• Prior experience working on projects or process improvement initiatives
• A true passion for customers and delivering the best possible service
• You are energetic, self-motivated, self-starting, and self-assured
• You are a multitasker with a high sense of urgency
• You love fast-paced environments with an “all hands on deck” approach
• You’re humble and eager to learn with a no-task-too-small mindset
• You enjoy using your sleuthing skills to problem solve on behalf of customers

Benefits

• Competitive salary and benefit options
• Opportunities and support for major career growth
• Medical/dental/vision insurance
• 401(k) with company match
• WFH stipend
• PTO