Customer Support Specialist

Summary

Join Mudflap's Customer Support team, a 24/7/365 operation supporting independent truckers. As a customer support representative, you will be responsible for providing exceptional service, troubleshooting issues, and ensuring customer satisfaction. The role demands strong communication, problem-solving, and tech skills. Prior experience in a remote customer support role, ideally in fintech or a tech startup, is required. Mudflap offers competitive pay, equity, multiple health benefit options, paid time off, 401(k) matching, and opportunities for career growth.

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Responsibilities

• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Preferred Qualifications

Bilingual: Fluency in both English and Spanish strongly preferred

Benefits

• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)