Remote Customer Support Specialist

Summary

Join Mudflap's Customer Support Team as an exceptional individual to help customers succeed with their trucking business.

Requirements

• 2+ years prior experience in remote customer support role within fintech or tech start up environments
• Experience using customer support tools and platforms (example: Zendesk or similar ticketing system)
• Prior experience working on projects or process improvement initiatives
• A true passion for customers and delivering the best possible service
• Outstanding communication skills, both verbal and written
• You are energetic, self-motivated, self-starting, and self-assured
• You are a multitasker with a high sense of urgency
• You love fast-paced environments with an “all hands on deck” approach
• You’re humble and eager to learn with a no-task-too-small mindset
• You enjoy using your sleuthing skills to problem solve on behalf of customers

Responsibilities

• Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need
• Place outbound calls to follow up with customers and our truck stop partners
• Provide above-and-beyond, amazing service
• Develop an expert understanding of the Mudflap product to effectively help customers
• Work cross functionally to identify ways to enable world-class customer service at scale

Benefits

• A remote-first company focused on hiring the best talent
• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth
• Medical/dental/vision insurance
• 401(k) with company match
• WFH stipend and PTO