Remote Customer Support Specialist
Mudflap
π΅ $43k-$52k
πRemote - United States
Please let Mudflap know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Mudflap's Customer Support Team as an exceptional individual to help customers succeed with their trucking business.
Requirements
- 2+ years prior experience in remote customer support role within fintech or tech start up environments
- Experience using customer support tools and platforms (example: Zendesk or similar ticketing system)
- Prior experience working on projects or process improvement initiatives
- A true passion for customers and delivering the best possible service
- Outstanding communication skills, both verbal and written
- You are energetic, self-motivated, self-starting, and self-assured
- You are a multitasker with a high sense of urgency
- You love fast-paced environments with an βall hands on deckβ approach
- Youβre humble and eager to learn with a no-task-too-small mindset
- You enjoy using your sleuthing skills to problem solve on behalf of customers
Responsibilities
- Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need
- Place outbound calls to follow up with customers and our truck stop partners
- Provide above-and-beyond, amazing service
- Develop an expert understanding of the Mudflap product to effectively help customers
- Work cross functionally to identify ways to enable world-class customer service at scale
Benefits
- A remote-first company focused on hiring the best talent
- A committed team on a mission to change a massive industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Competitive salary and benefit options
- Opportunities and support for major career growth
- Medical/dental/vision insurance
- 401(k) with company match
- WFH stipend and PTO
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