Remote Customer Support Specialist

Summary

Join Oyster's vibrant team of 500+ employees across 60+ countries as a Customer Support Specialist, providing exceptional customer service, resolving pay-related issues, and collaborating with cross-functional teams.

Requirements

• 2 years of customer service experience resolving pay-related issues (e.g., expenses, taxes, invoices, salary, payslips, payments) with a strong focus on customer satisfaction
• Familiar with pay-related topics (overtime, benefits, pay adjustments) and payroll software (e.g., ADP, Workday, UKG)
• Knowledge of CRM software (e.g., Salesforce, HubSpot, Zendesk)
• Excellent communication skills, able to explain technical concepts clearly and draft concise documentation
• Solid problem-solving skills with an analytical approach to troubleshooting and finding innovative solutions
• Solid analytical abilities, including interpreting data to identify trends and help guide decisions
• Excellent organizational skills, able to manage multiple projects and meet deadlines
• Proven team player, fostering collaboration in cross-functional teams
• Proficient in client interactions, with experience handling high-value accounts and sensitive issues
• Adaptable, proactive, and eager to take on new challenges and support the improvement of processes
• Able to maintain focus and productivity under tight deadlines in dynamic environments

Responsibilities

• Provide front-end client support for technical and procedural pay-related issues
• Deliver prompt, high-quality assistance through CRM platforms, ensuring client satisfaction
• Collaborate with cross-functional teams to tackle payroll and invoice challenges
• Analyze data to identify trends and support decision-making in client support
• Contribute to the internal knowledge base by creating clear, concise documentation
• Contribute to multiple support projects while meeting tight deadlines
• Handle high-value accounts and sensitive issues with professionalism
• Proactively support in identifying and implementing process improvements
• Stay current with payroll regulations and software updates, including global systems

Benefits

• Paid time off: 40 days off each year, including public/bank holidays and vacation/holiday leave (unless your country mandates more)
• Mental health support: Access to Plumm, a mental well-being service
• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance
• Flexible parental leave: A minimum of three months of paid parental leave and job protection for 12 months (or longer if required by local jurisdiction)
• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office