Remote Customer Support Specialist

Summary

Join a dynamic and rapidly expanding Fintech company as we make finance more accessible, engaging, and useful. We're on a mission to deliver the best products and services with cutting-edge technology and seamless client experience.

Requirements

• Proficiency in English - C1+ level
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team’s needs and find solutions
• Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
• Excellent communication skills, both verbal and written

Responsibilities

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyze how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues

Benefits

• Outstanding equipment
• Annual Performance Review Cycle
• Extensive training at the beginning of your journey
• Referral program
• Annual discretionary bonuses
• Remote weekend and night shifts
• Great friendly and professional working environment
• Challenging assignments in a local and international environment
• Medical insurance & paid sick leave