Remote Customer Support Specialist
Capital.com
Job highlights
Summary
Join a dynamic and rapidly expanding Fintech company as we make finance more accessible, engaging, and useful. We're on a mission to deliver the best products and services with cutting-edge technology and seamless client experience.
Requirements
- Proficiency in English - C1+ level
- Advanced interpersonal and communication skills
- Ability to listen to clients and your team’s needs and find solutions
- Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
- Excellent communication skills, both verbal and written
Responsibilities
- Support our clients at all levels
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyze how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
Benefits
- Outstanding equipment
- Annual Performance Review Cycle
- Extensive training at the beginning of your journey
- Referral program
- Annual discretionary bonuses
- Remote weekend and night shifts
- Great friendly and professional working environment
- Challenging assignments in a local and international environment
- Medical insurance & paid sick leave
Job description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Sofia, Bulgaria!
Key responsibilities:
- Support our clients at all levels
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyze how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
Requirements:
- Proficiency in English - C1+ level
- Advanced interpersonal and communication skills
- Ability to listen to clients and your team’s needs and find solutions
- Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
- Excellent communication skills, both verbal and written
What we offer:
- Outstanding equipment
- Annual Performance Review Cycle
- Extensive training at the beginning of your journey
- Referral program
- Annual discretionary bonuses
- Remote weekend and night shifts
- Great friendly and professional working environment
- Challenging assignments in a local and international environment
- Medical insurance & paid sick leave
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
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