Remote Director of Design and User Research

Summary

Join MileIQ as the Director of Design and User Research to lead a growing team of designers and user researchers, defining and driving design and research strategy to create exceptional user experiences across all touchpoints.

Requirements

• 7+ years of experience in product design, UX/UI design, or a related field, with a strong focus on mobile digital experience
• 2+ years of experience leading and managing design teams, including experience with user research teams or functions
• Proven track record of successfully shipping and iterating on digital products
• Experience working in a fast-paced, agile environment
• Demonstrated success in designing and delivering user-centered automation experiences that delight users
• Experience in analyzing and synthesizing user research data to generate actionable insights

Responsibilities

• Build, lead, and mentor a high-performing team of designers and user researchers, fostering a collaborative and creative environment
• Define the design strategy and vision (near- and long-term) for our products, aligning with business goals, product strategy, user needs, and technology trends
• Contribute to the development of the overall product strategy and roadmap, incorporating user insights and research findings
• Drive the user-centered design process from discovery to delivery and iteration, integrating user research at each stage
• Ensure design and brand consistency, quality and delight across platforms (mobile apps, web platforms) and stages in user journey (marketing awareness to user retention)
• Champion human-centered design in AI/automation-driven solutions, prioritizing user control and data transparency, validated through user research
• Partner with product managers, engineering, and data teams to translate business and user needs into elegant design solutions
• Oversee the planning, execution, and analysis of user research studies (e.g., usability testing, surveys, field studies) to inform product development
• Establish and maintain design systems and standards to ensure quality and consistency
• Communicate research findings and design recommendations clearly and effectively to stakeholders across the organization