Product Design Director

Summary

Join Jobber as a Director, Product Design and lead the design discipline for the "Win Work" product group, impacting millions of small business owners. Reporting to the VP, Product Design, you will shape long-term UX strategy, collaborate with product and engineering leaders, and build a high-performing design team. This role requires proven senior design leadership experience in SaaS organizations, strong communication skills, and a deep understanding of analytics. Jobber offers a competitive compensation package, including extended health benefits, retirement savings plan matching, stock options, and a dedicated talent development function. The ideal candidate will be passionate about empowering small businesses and creating a market-leading product.

Requirements

• Proven expertise in senior Design and UX-focused leadership roles, where you've demonstrated a skill in working closely with both the executive level and IC level in growing SAAS organizations
• Examples of how you’ve led the charge in taking your product, team members, or company to the next level
• Great communication and storytelling skills to craft a compelling product narrative that gets customers, the team, and all of Jobber excited
• Proven success working with either SMB or Consumer SaaS products, serving the needs of many different user personas
• A deep understanding of analytics and how to combine quantitative and qualitative data to inform design decisions
• Strong collaboration with the marketing design team to ensure a cohesive user experience and brand alignment
• A deep network within the Design community and network spanning all career stages
• A strong interest in AI, and examples of how your team (or you personally) are building for the future
• Passion for empowering small businesses and the drive to create a market-leading product used by millions

Responsibilities

• Contribute to the Leadership Team by shaping, communicating, and driving our long-term user experience strategy
• Collaborate with other product leaders to communicate clear ideas and vision to Jobber’s Executive team
• Partner with leaders in Product Management and Engineering within the Win Work product groups and communicate a product vision that gets everyone at Jobber excited
• Showcase the value of design at Jobber by measuring and celebrating great user experiences and team achievements
• Build, develop, and inspire a high-performing Design team, enabling them to deliver their best work
• Balance coaching, feedback, and mentorship of designers, researchers and managers to support their skill growth and career progression
• Instill a customer-centric and data-driven culture to maximize customer impact and business results for Jobber
• Ensure the design team works seamlessly with product management and engineering, balancing short and long-term priorities and advocating for UX excellence
• Stay current on market and industry trends, competitive products, customer needs, and design best practices
• Strengthen Jobbers reputation to attract and retain top Design talent. Support and encourage speaking opportunities for all members of the Design team. Cultivate a strong talent pipeline by attending networking and industry events, nurturing external referrals and identifying/developing Jobber employees

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers