Design Director, Care and Clinical Delivery

Summary

Join our team as a Design Director and help us create a best-in-class clinical care experience for members that breaks away from traditional healthcare norms.

Requirements

• A body of work that clearly demonstrates insight, empathy, and an ability to develop new products/services, as well as scale existing products/services
• Minimum 10 years of experience in design, with an emphasis on shipping useful, usable, and powerful professional tools
• Minimum 5 years of experience hiring and managing Design teams
• Passionate advocacy for high-quality design, execution, and implementation of enterprise, support, or B2B apps
• Experience developing, testing, and refining concepts based on research, insights, and business priorities
• Comfort managing large initiatives from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics
• Strong grounding and interest in business strategy. The ability to connect Design outcomes to business outcomes and make balanced trade-offs based on both business and user experience needs
• Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do
• Proven ability to build collaborative relationships with Product, Engineering, Data Science partners and other stakeholders in an organization

Responsibilities

• Ensuring members experience clinical care as integrated, personalized, trust-building, and health outcomes-oriented
• Scaling the practice and efficiency of care delivery through automation, workflow design, and data integration
• Expanding the kinds of clinical care Included Health can deliver on, experiment with, and coordinate for members

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations