Remote Director, Strategic Product Management

Summary

Join our team as a Director, Strategic Product Management and shape the online shopping experience for our customers. As a strategic thinker with a passion for innovation and customer satisfaction, you will create and maintain a prioritized roadmap for site optimization, manage execution, and work closely with Marketing on key metrics.

Requirements

• Minimum of 7-10 years of product management experience focusing on site optimization
• Hands-on experience with A/B testing and customer journey mapping
• Cross functional relationship building, communications, and partnering are critical to the success of this position
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Background in Continuous Improvement, Customer Care, or previous E-commerce experience

Responsibilities

• Strategic thinker and passionate about providing the best customer experience while being innovative and scrappy
• Intuitional in understanding customer needs while shopping online
• Hands-on with Funnel Analytics and utilization of data to identify opportunities to improve customer experience and key metrics, specifically, Conversion and Retention
• Responsible for customer journey and conversion across both FSAStore and HSAStore
• Work closely with Marketing on key metrics like conversion and retention (owns conversions while Marketing owns retention, but both are shared metrics)
• Create and maintain a prioritized roadmap for Site Optimization which includes specific focus on conversion, retention, and customer journey improvements with input from Marketing and other stakeholders
• Ability to work closely with Analytics as well as be hands-on as needed to understand Funnel Analytics, Session Replay analytics, Conversion & Retention ML Models etc to identify customer pain points and conversion drivers
• Work with Consumer Research (as needed but at least annually) to conduct focus groups and/or survey(s) to identify opportunities to improve customer journey and customer experience
• Responsible for overall execution of Site Optimization Roadmap across FSA and HSA
• Work with UI/UX to clearly define mock-ups for proposed improvements in customer journey, ways to test it (A/B Testing set-up working with Marketing), ways to implement it (working with Engineering) and ways to measure it (working with data/BI team)
• Have a pulse on ecommerce customer experience/journey improvements in the industry as customers “expect” certain experiences as table-stakes. Help understand and prioritize them with the stakeholders balancing them with new/innovative ideas
• Manage, Coach, Mentor Product Owners and Junior Product Managers

Benefits

• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States