Remote Donor Specialist, Sustainers

Summary

Join Joni and Friends as a Donor Specialist, Sustainers to play a crucial role in supporting a key segment of our donor base, particularly those contributing gifts under $1,000. This position is focused on managing the engagement and stewardship of this extensive tier of donors through personalized strategies for mass cultivation, including tailored digital and direct mail campaigns.

Requirements

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Proven experience in donor management and fundraising within a non-profit environment
• Bachelor’s degree or equivalent experience
• Strong strategic thinking and planning abilities
• Excellent communication and relationship-building skills
• Proficiency in Salesforce and data management
• Commitment to the mission and values of Joni and Friends

Responsibilities

• Building and maintaining relationships with donors through regular communication via phone, emails, and other recognition methods to boost contributions
• Conducting daily reviews of Salesforce to identify opportunities in the book of ministry, acknowledge gifts, manage data, and tailor interactions based on donor entry points
• Engage new donors to secure a second gift within 90-120 days, using targeted strategies to encourage ongoing support
• Collaborating with the Senior Donor Specialist, Cultivation & Retention to develop and implement engagement strategies for donors within their specific book of ministry
• Crafting and managing donor strategies for the US Ministry New Donors and general email journeys for each Area Ministry
• Directly overseeing the US Ministry New Donors strategies and communication efforts to ensure these initiatives' success
• Working closely with the Director, Donor Cultivation & Retention, and Senior Donor Specialist, Cultivation and Retention to refine and implement donor cultivation strategies, focusing on automated communications and engagement platforms
• Leading efforts to reevaluate the Area Ministry Digital Experience and provide a unique introduction to local teams to build Donor Journey’s specific to each enhance engagement and donor recognition
• Managing the year-end appeal mailings for the US programs and tributes, as well as year-end financial follow-up communications

Benefits

• Compensation is $27.50 per hour
• This is a hybrid position in the Agoura Hills location Monday, Tuesday, and Thursday, remote Wednesday and Friday