Remote Driver Support Specialist

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EVPassport

πŸ“Remote - United States

Job highlights

Summary

Join a team of innovators at EVPassport as a Driver Support Specialist, providing technical support and assistance to drivers experiencing issues with our chargers.

Requirements

  • A clear passion for the electric vehicle industry and EV drivers
  • 1-2 years experience in a customer-facing support delivery role
  • Excellent communication and interpersonal skills to interact with customers and collaborate with other technical support team members
  • A glass-half-full mentality, with the ability to maintain fully motivated and a positive attitude through all types of driver and customer interactions
  • Analytical and problem-solving skills to identify and resolve technical issues
  • Attention to detail to accurately document customer interactions and technical issues
  • The ability to work independently and as part of a team to resolve customer issues

Responsibilities

  • Become a trusted contact and respond to driver inquiries in real time to provide technical support and non-technical advice and assistance
  • Collaborate with the Technical Support Engineering team, by clearly documenting technical issues with charger(s), the resolution needed, and looping back with drivers once the root cause issues are resolved
  • Escalate complex issues to management as necessary
  • Maintain accurate records of customer interactions and technical issues in Salesforce Service Cloud cases and messaging sessions

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Voluntary life, accident, hospital, & critical illness coverage
  • Access to HSA & FSA plans
  • 401(k) plan
  • Flexible PTO
  • 11 paid holidays off
  • Hybrid work model, allowing our employees to enjoy work-life balance, the flexibility to manage personal commitments, and the opportunity to work face-to-face with others

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