Remote Driver Support Specialist

Summary

Join a team of innovators at EVPassport as a Driver Support Specialist, providing technical support and assistance to drivers experiencing issues with our chargers.

Requirements

• A clear passion for the electric vehicle industry and EV drivers
• 1-2 years experience in a customer-facing support delivery role
• Excellent communication and interpersonal skills to interact with customers and collaborate with other technical support team members
• A glass-half-full mentality, with the ability to maintain fully motivated and a positive attitude through all types of driver and customer interactions
• Analytical and problem-solving skills to identify and resolve technical issues
• Attention to detail to accurately document customer interactions and technical issues
• The ability to work independently and as part of a team to resolve customer issues

Responsibilities

• Become a trusted contact and respond to driver inquiries in real time to provide technical support and non-technical advice and assistance
• Collaborate with the Technical Support Engineering team, by clearly documenting technical issues with charger(s), the resolution needed, and looping back with drivers once the root cause issues are resolved
• Escalate complex issues to management as necessary
• Maintain accurate records of customer interactions and technical issues in Salesforce Service Cloud cases and messaging sessions

Benefits

• Comprehensive medical, dental, and vision insurance
• Voluntary life, accident, hospital, & critical illness coverage
• Access to HSA & FSA plans
• 401(k) plan
• Flexible PTO
• 11 paid holidays off
• Hybrid work model, allowing our employees to enjoy work-life balance, the flexibility to manage personal commitments, and the opportunity to work face-to-face with others