Remote eCommerce Manager

Summary

Join our fast-growing subscription-based men's grooming brand as an eCommerce Operations Manager to lead the day-to-day operations of our Shopify Plus-powered website.

Requirements

• 5+ years of experience in eCommerce operations, preferably with Shopify Plus
• Strong knowledge of the Shopify ecosystem, including app integrations (e.g., ReCharge for subscriptions, review tools, and other third-party apps)
• Experience managing international eCommerce operations, including handling pricing parity, tax compliance, and localized checkout experiences
• Proven ability to manage content updates, product launches, and promotional campaigns in a fast-paced environment
• Experience supporting CRO initiatives, including the implementation of A/B tests and optimizations
• Familiarity with subscription management platforms (preferably ReCharge) and experience improving subscription retention and performance
• Strong technical proficiency in website troubleshooting and app management
• Excellent organizational, communication, and problem-solving skills
• Ability to thrive in a dynamic, growth-focused environment, with a proactive approach to managing tasks and solving problems

Responsibilities

• Manage the daily operations of our Shopify Plus site, ensuring seamless functionality across all regions
• Oversee and maintain third-party app integrations, including ReCharge for subscriptions, reviews tools, and other Shopify ecosystem apps
• Troubleshoot and resolve any operational issues related to the website, apps, or platform functionality
• Ensure pricing and tax parity across international markets, accounting for local regulations, taxes, and exchange rates
• Manage checkout localization and ensure content is adapted to meet the needs of different regions
• Coordinate with finance and legal teams to ensure compliance with global tax and shipping rules
• Lead content updates for product launches, promotional campaigns, and other site-wide changes
• Collaborate with marketing to ensure all product listings, descriptions, and imagery are accurate and aligned with campaigns
• Ensure content is localized where needed and optimized for conversion across all markets
• Oversee the management and optimization of the ReCharge platform for subscriptions, ensuring a seamless user experience
• Monitor subscription performance, troubleshoot issues, and work to improve retention and customer experience
• Work closely with the CRO team to implement A/B tests and website experiments
• Ensure operational elements of tests, such as page variations and content changes, are executed accurately and without disruption
• Collaborate with development to troubleshoot any issues during testing phases
• Maintain the operational health of the site, including uptime monitoring, page load speeds, and overall site performance
• Monitor fraud detection and chargeback processes, ensuring risks are minimized and disputes are handled efficiently
• Identify opportunities to streamline operational workflows and improve the day-to-day efficiency of website management

Benefits

• Fully Remote Flexibility: Work from wherever you thrive best, with the freedom to choose your own location
• Comprehensive Medical Benefits: Your well-being is our priority, with premium medical plans designed to support your health
• Competitive Compensation & Bonuses: Enjoy a competitive salary paired with performance bonuses that reward your contributions to our shared success
• 401(k) with Company Match: Plan for your future with our 401(k) program, which includes a generous company match to help grow your retirement savings
• Unlimited PTO: Take the time you need with our flexible, unlimited paid time off, allowing you to find balance in work and life