Remote EHR Technical Services Analyst

Summary

Join us at iRhythm in advancing cardiac care by innovating solutions to detect, predict, and prevent disease. As an EHR Technical Services Analyst, you will provide technical support and drive ongoing success for our EHR-integrated customers.

Requirements

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders
• At least 1 year of integration experience with EHR’s
• Some experience with HL7 integration engine solutions (Mirth preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, ADT) is a bonus
• Experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment
• Ability and desire to get to the root cause of issues, and put processes in place to prevent issues from happening again
• Excellent communication and presentation skills
• Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers is preferred
• Strong understanding of the healthcare landscape is preferred
• Bachelor’s degree or relevant experience in the healthcare or technology field

Responsibilities

• Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals
• Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service
• Troubleshoot customer issues within our interface engine (Mirth) and develop processes to prevent similar issues in the future
• Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services
• Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings
• Manage iRhythm’s customer integration roll outs and customer integration expansion projects
• Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis
• Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system
• Post-implementation partnership with iRhythm Customer Care and Revenue Cycle Services organizations to provide ongoing support
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave