Remote Enterprise Customer Success Manager

Summary

Join Collibra's Public Sector team as an Enterprise Customer Success Manager (Federal) to fuel Collibra's growth in your assigned US Federal territory and be the guiding force behind bringing Collibra's value and vision to customers.

Requirements

• 5-10 years of customer facing experience managing SaaS contracts with Federal Government accounts
• Have an active security clearance or are eligible to be granted a security clearance
• Public Sector customer facing experience (Federal preferred)
• Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell; consistently achieving or overachieving your retention and renewal quota
• Experience supporting a high volume of accounts and identifying and improving gaps in driving adoption
• Have proven ability to engage both high and wide in accounts and can engage effectively with C-level and business line executives
• Experience partnering with, or supporting Federal Systems Integrators
• Working knowledge of Federal compliance authorizations, such as FedRAMP
• A bachelor’s degree or equivalent related working experience is required
• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil

Responsibilities

• Collaborating with our customers to build and execute Mutual Success Plans driving adoption and growth and executive engagement to gain Collibra sponsorship
• Identifying mission critical needs of our customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services, coaching and partners
• Partnering closely with Account Executives other internal stakeholders to provide input into account planning and drive growth and expansion of existing accounts
• Building and developing relationships with customers, partners and peers in a consultative process
• Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations

Benefits

• The standard base salary range for this position is 116,000 - 145,000 per year
• This position is eligible for additional commission-based compensation
• Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location
• In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more