Remote Enterprise Customer Success Manager

Summary

Join our team at Postman as we look for experienced Enterprise Customer Success Managers to help us scale our North American business. As a Customer Success Manager, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts.

Requirements

• Experienced Professional: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space
• Consulting Acumen: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals
• Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively
• Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders
• Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment

Responsibilities

• Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria
• Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential
• Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends
• Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction

Benefits

• Full medical coverage
• Unlimited PTO
• Monthly lunch stipend
• Wellness program with fitness-related reimbursements