Remote Go-To-Market Operations Senior Manager

Summary

Join our team as a Go-To-Market Operations Senior Manager and play a pivotal role in optimizing business processes and governance throughout the deal lifecycle. This role drives initiatives to build processes from the ground up, aligning with our strategic go-to-market (GTM) vision.

Requirements

• Bachelor’s degree in Business, Analytics, or related field. MBA a plus
• 7+ years of experience in Revenue Operations, Business Operations, or Business Process Management
• Experience designing processes for use in a commercial/GTM environment in SaaS, Partner/Channel, and/or enterprise technology sales. FinTech experience a plus
• Experience engaging with teams on the GTM journey and end-to-end customer lifecycle to streamline touchpoints and maximize win and retention rates

Responsibilities

• Map and analyze the buyer journey and customer lifecycle to identify bottlenecks, inefficiencies, and areas for improvement designed to maximize win rates and customer retention
• Implement best practices and drive innovative solutions to increase productivity across the cross-functional GTM system, shorten sales and implementation cycles, and increase speed to revenue
• Foster strong relationships with key customers and partners to understand their needs and preferences, ensuring GTM strategies align with customer requirements
• Institute governance processes that ensure deal integrity while preventing bottlenecks and friction, and provide insights and recommendations for improving tooling and handoffs
• Work closely with RevOps team members to optimize the CRM and other GTM tools and ensure effectiveness of commercial team dashboards and reports to track KPIs and measure the effectiveness of GTM strategies
• Collaborate to improve onboarding and sales enablement strategies that promote speed-to-revenue
• Partner with Growth (GTM) Senior Leadership as a functional expert, providing input and executing on functional strategy and innovation
• Collaborates closely with GTM teams and Finance teams to execute and improve forecasting and commissions processing, minimizing turnaround times and improving accuracy
• Monitors process efficacy, analyzing errors and determining remediation plans to remove blockers and ensure consistency in the GTM cross-functional workstreams

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• 401(k) matching
• Unlimited PTO
• Work from anywhere
• Generous parental leave