Remote Integration Lead

PartsTech creates automotive e-commerce technology, helping repair shops, auto part distributors and manufacturers run their businesses more effectively and profitably through e-commerce and data innovation. We increase efficiency for the automotive aftermarket by connecting repair shops, parts distributors and manufacturers in one seamless, e-commerce platform. PartsTech makes finding and ordering the right parts simple, fast and accurate.

Integration Lead, Outbound Partners

Remote -

Job Description

PartsTech is seeking a highly skilled and experienced Integration Lead to join our dynamic team, specializing in API support for our outbound partners who consume our services. In this role, you will be responsible for providing expert assistance and guidance to our partners, ensuring seamless integration and optimal utilization of our API offerings. You will collaborate closely with our development, product, and business development teams to troubleshoot and resolve technical issues, provide detailed technical documentation, and offer proactive support to enhance partner satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders. Join us to play a crucial role in fostering successful partnerships and driving the growth of our service ecosystem

Key Responsibilities

1. Define and implement a process for “integration standards”
2. Integration certification process (create, update, manage)
3. Provide guidelines, and documentation (keep it up to date), and (visual) examples of what good integration looks like.
4. Think about DevEx, how to make the integration simple/flawless for the partner’s dev team.
5. Work tightly with Outbound Partners.
6. Work with Business Development Partner and be the technical point of contact of clarification (everything outbound API) with each Partner.
7. Work with Product Marketing to announce new versions to Outbound Partners.
8. Review suggested changes with the Outbound Partners.
9. Collaborate with Engineering teams to coordinate new releases, including testing in the staging environment.
10. Enhance APIs
11. Manage SLAs - Collaborate with SRE organization to ensure that SLAs are met/exceeded.
12. Collaborate internally with
13. Business Development  to onboard new Outbound (SMS) partners, support current Outbound partners.
14. Engage Product Managers to understand what’s going on and how the APIs might be impacted. Create and manage a backlog of tasks to support these changes.
15. Incident Management:
16. During Critical/Urgent issues - Work with SRE on notifying Partners about incident status updates until services get recovered.
17. Address all tasks related to the APIs as an outcome of the Incident root cause analysis. Add them in the backlog, classify them properly, prioritize them, work with the Outbound integrations team to implement them.
18. Reviews (It’s an exhaustive list, we need to focus only on the ones that make sense/provide value):

    a.Weekly Business Reviews (WBRs): Participate in weekly (½ hr) or ad hoc meetings between Customer Support, Product, Engineering, Technical Partner Support to review a real time report. Focus should be only on activities that need to be completed for the week.

1. Participate and contribute on Quarterly Business Review with SMS (and other outbound) Partners
2. Performance metrics review (uptime, response time, errors, etc.).
3. Collaborate with Engineering to understand forecasting for capacity and scalability planning.     I

     iii. Upcoming functionality.

1. Issues with financial impact (for prioritization processes).
2. Recommendations for improvements/new capabilities.
3. Manage Outbound Integration slack channels:
4. #integrations-outbound for a larger group that’s meant for communication in coordinating near daily issues between product, support, engineering, data, etc for outbound integrations.
5. #product-team-fusion for a small group to stay up to date with the high impact initiatives that the outbound integrations team is working on.
6. Maintain documentation (Sales/Support/other Internal teams)

Required Skills and Qualifications

Technical Skills

• Deep understanding of API design principles, RESTful architecture, and data serialization formats (e.g., JSON, XML).
• Experience with integration platforms and tools (e.g., MuleSoft, Zapier, Postman).
• Strong problem-solving skills and attention to detail, with the ability to analyze complex systems and troubleshoot technical issues.
• Familiarity with Agile development methodologies and DevOps practices.
• Familiarity with data storage technologies, databases, and data modeling.
• Familiarity with Kotlin/Java, OpenSearch.
• Familiarity with React JS or other frontend frameworks.
• Familiarity with GraphQL/gRPC.

Soft Skills

• Excellent collaboration and communication skills
• Excellent organizational skills
• Ability to multitask and prioritize between new product development requests, supporting existing functionality
• Be customer focused and data driven
• Strong problem-solving and analytical skills
• Ability to work in fast-paced and agile environment
• Experience in the automotive industry or related domains (e.g., e-commerce, supply chain management) is a plus.

Education and Experience

• Bachelor’s or Master’s in Computer Science, Engineering or related field
• 5+ years of professional software engineering experience,
• Proven track record of supporting high quality/strict SLAs APIs with multiple partners

Compensation: Annual Salary Range -

Why You Should Join Us:

Our vision is to make it fast and easy for auto repair shops to find the right parts across all of their suppliers with one search. Together, PartsTech’s team helped countless businesses save valuable time so they can focus on their customers — and we’re just getting started.

The PartsTech team is a global, distributed group of passionate self-starters based in the United States, Europe, and beyond. We are remote-first, privately held and venture-backed.

PartsTech is proud to be an equal-opportunity employer and values diversity at every level of our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe you should bring your whole self to work, so come as you are. Please note that we are unable to hire candidates located in New York state at this time.

The job description provided is a general outline of responsibilities and qualifications for this role at PartsTech. Actual responsibilities and qualifications may vary depending on the specific needs of the company and department.