Remote IT Business Analyst Associate

Summary

Join Ripple Effect as an IT Business Analyst Associate to support the IRS Identity Theft Tax Refund Fraud Information Sharing and Analysis Center (ISAC) by providing users access to the ISAC portal, supporting the ISAC help desk, managing and coordinating data analyses, and thinking creatively about how to use technology to solve ISAC problems.

Requirements

• Bachelor's degree
• 4 years of relevant experience, including experience directly supporting the IRS, DoD, or DHS
• Current IRS MBI, DoD, or DHS clearance
• Proven ability to work proficiently in Microsoft Office, including Excel and Outlook
• Knowledge and experience working in SharePoint and Power Platform (e.g., PowerBI and Power Apps)
• Strong problem-solving skills and a passion for technology
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
• Strong attention to detail and ability to manage basic data entry
• Eagerness to learn and adapt to new technologies

Responsibilities

• Understand client problems, identify areas for improvement, and recommend technology solutions to improve collaboration, detection, analysis, and reporting
• Provide technical support to end-users, troubleshoot issues, and resolve inquiries related to web-based technology deployments for a membership-based collaboration and reporting portal
• Leverage Excel capabilities to manage basic data, analyses, and reports to support client needs
• Onboard and offboard users to the IRS Identify Theft-Tax Refund Fraud, Information and Sharing Analysis Center Collaboration Space. Respond to requests from partners to remove access and grant access to restricted areas
• Work with our Social Media analysis team to enter data from online posts into an app
• Attend team meetings and support other project needs, as assigned

Preferred Qualifications

• Ability to identify and develop Power Platform solution (e.g., PowerBI and Power Apps)
• Previous experience working in a helpdesk or technical support function

Benefits

• Competitive pay
• Exceptional benefits
• Flexible work options