Senior Business Analyst - POS

Summary

Join Kitestring, a growing technology company, as a Business Analyst specializing in retail systems. You will bridge the gap between business operations and technical teams, ensuring the successful implementation of a new point-of-sale (POS) system. Collaborate with stakeholders to analyze current workflows, gather requirements, and guide the selection of a new POS solution. Lead the creation of RFIs and RFPs, conduct process mapping, and translate business features into user stories and functional specifications. Maintain documentation, assist in KPI creation, and serve as a subject matter expert on store technologies. This role requires strong analytical and communication skills and experience with various POS systems.

Requirements

• 5+ years of experience as a Business Analyst or Product Owner, preferably in a retail technology or store operations environment
• Familiarity with frameworks for gathering requirements and prioritizing features (such as JTBD, Story Mapping, MoSCoW, Kano Model, etc)
• Proven experience with POS, mPOS, or SCO systems (such as NCR, GK Systems, Toshiba, Oracle Micros, Square, etc.)
• Familiarity with retail processes such as inventory, sales transactions, promotions, and customer service at the point of sale
• Strong analytical and critical thinking skills
• Clear written documentation and communication skills
• Ability to translate technical concepts into business-friendly language and vice versa
• Comfortable working with cross-functional teams, including IT, operations, engineering, store personnel as well as 3rd party vendors
• Experience using tools such as JIRA, Confluence, Excel, Lucidchart, or similar for tracking and documentation

Responsibilities

• Collaborate with retail stakeholders to understand and document business needs, pain points, and opportunities within POS, mPOS, and SCO environments
• Lead the gathering, analysis, and documentation of business and functional requirements for system implementation, configuration, integration, and customizations
• Creation of Request for Information (RFI) and Request for Proposal (RFP) to multiple vendors, as well as the evaluation of responses
• Conduct process mapping for current and future-state POS operations, including promotions, loyalty programs, payment, reporting, and other corporate integrations
• Translate business features into clear user stories, use cases, and functional specs for the engineering, QA and vendor teams
• Facilitate requirement workshops, stakeholder interviews, and user acceptance criteria
• Maintain documentation of workflows, system configurations, and change logs
• Assist in creation of KPIs and metrics for post-implementation evaluation of the effectiveness of the new POS system
• Serve as a subject matter expert (SME) on store technologies across multiple platforms and projects
• Assist in risk analysis, change management, and stakeholder communication throughout project lifecycles

Benefits

• Flexible PTO
• Maternal/Paternal Leave Policy
• Healthcare Benefits for Spouse, Domestic Partner, and Dependents
• Matching 401k 2-1 up to 4%