Remote IT Support Officer/Manager

Summary

Join us as an IT Support Officer/Manager in a volunteer-led think tank supporting blockchain technology for climate change. Provide frontline IT support to BCI Volunteers with their IT requirements, test new products, and maintain server systems.

Requirements

• Office 365 Administrator experience a minimum of 12 months
• SharePoint development experience
• Automation experience
• Powershell experience
• Patience to manage non-technical end-users with technical queries
• Experience with Governance, Security, and Compliance
• Able to manage their own time and take accountability
• Demonstrable skills in Office 365 and G-Suite administration
• Can work autonomously, proactive, and eager to learn
• Troubleshooting experience
• Strong interest in Microsoft products

Responsibilities

• Providing excellent support service to BCI Volunteers
• Participating in troubleshooting and incident resolution activities
• Ensuring performance pledges are met
• Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers
• Performing various regular checks and tasks across the Institute’s user accounts and performing any required actions
• Producing high-quality documentation and keeping it up-to-date, including the team support knowledge base
• Creating simple solutions / services utilising out-of-the-box functionality, i.e. Office 365
• Maintaining knowledge of Microsoft in order to guide BCI Volunteers appropriately
• Proactively and constantly seeking to learn and improve both self and team
• Identifying where a support request may be a project requirement, capturing technical requirements, and producing a project specification
• Setting up new users' accounts and profiles and dealing with password issues

Benefits

• Your mind will be mentally stimulated, hence providing you with a sense of purpose
• You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies
• Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge a close connection