Remote IT Support Specialist

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of teamwork, accountability, integrity, clear communication, and positive attitudes.

We are currently looking to add new talent to our growing team!

About the Role:

As an IT Support Specialist II on the IT team at Dynatron Software, your primary responsibility will be to provide exceptional technical support for hardware, software and application needs that arise in our office located in Las Vegas, Nevada. Additionally, you will be part of a larger support team consisting of remote teammates working together to solve complex problems, share knowledge and bring innovative solutions to the table. The ideal person for this job enjoys the pace of a growing company and tackling challenges head on. They are self-directed and eager to learn about new technologies and products.

Qualified Candidates Need:

• Excellent organizational and communication skills
• Excellent customer service skills
• Experience administering workstations with Windows 10 and Windows 11
• Experience identifying and troubleshooting workstation or software related issues
• Limited manager oversight to produce results

Essential Job Duties and Responsibilities:

• Intake and assign support tickets, adhering to escalation policies and procedures
• Provide professional and courteous customer service
• Provide onsite support for issues with systems and network infrastructure including but not limited to: workstations, laptops, audio visual equipment, printers, scanners, telephony, switches, and remote connectivity.
• Onsite vendor coordination for internet and networking needs
• Maintain inventory and records of assigned equipment.
• Provide administration and system support for IT managed applications and systems
• Assist in problem-solving for corporate applications issues
• Keep up to date with application releases and communicate features that align with our business needs
• Document common technical support resolutions in the support wiki
• Tests new software applications and recommends purchases where required  (for levels III, IV)

Not Required, but would set you apart from the rest:

• SugarCRM Application/System Administration
• Jira Application/System Administration
• Confluence Application/System Administration
• Google Workspace Administration experience
• Linux, Mac, iOS and Android experience

Bring to the table:

• Customer service and problem-solving skills
• Energy and positivity
• Creativity
• Accountability
• Attention to detail

In Return for Your Expertise, You Will Receive:

• Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, and 9 paid holidays.
• Home office setup support for remote employees.
• A welcome “swag bag” with branded clothing as an official welcome to the team.
• The chance to work for an organization that puts people first and fosters a culture of teamwork, integrity, communication, accountability, and positive attitude!

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Compensation Range: $55,000 - 65,000/yr