Remote IT Support Specialist

Summary

Join our growing team at Dynatron Software as an IT Support Specialist II and enjoy a people-first company culture with excellent benefits!

Requirements

• Excellent organizational and communication skills
• Excellent customer service skills
• Experience administering workstations with Windows 10 and Windows 11
• Experience identifying and troubleshooting workstation or software related issues

Responsibilities

• Intake and assign support tickets, adhering to escalation policies and procedures
• Provide professional and courteous customer service
• Provide onsite support for issues with systems and network infrastructure including but not limited to: workstations, laptops, audio visual equipment, printers, scanners, telephony, switches, and remote connectivity
• Onsite vendor coordination for internet and networking needs
• Maintain inventory and records of assigned equipment
• Provide administration and system support for IT managed applications and systems
• Assist in problem-solving for corporate applications issues
• Keep up to date with application releases and communicate features that align with our business needs
• Document common technical support resolutions in the support wiki
• Tests new software applications and recommends purchases where required (for levels III, IV)

Preferred Qualifications

• SugarCRM Application/System Administration
• Jira Application/System Administration
• Confluence Application/System Administration
• Google Workspace Administration experience
• Linux, Mac, iOS and Android experience

Benefits

• Excellent benefits including health, dental, and vision insurance
• Stock options
• Work from home and flexible scheduling depending on job requirements
• Professional development opportunities
• 9 paid holidays
• Home office setup support for remote employees
• A welcome “swag bag” with branded clothing as an official welcome to the team