Remote IT Support Specialist

Summary

Join our team as an IT Support Specialist at GetResponse! As a tech-savvy problem-solver, you'll help resolve hardware & software issues, administer Active Directory & Office 365, and maintain IT hardware. We're looking for someone with 2+ years of experience in IT support, strong knowledge of macOS, Windows, and Windows Server environments, and excellent social and communication skills.

Requirements

• 2+ year work experience in an IT Support or IT Helpdesk environment
• Very good knowledge of macOS, Windows 10/11 and Windows Server environment
• Ability to use knowledge bases and tools with technical acumen
• Ability to train users to work with new computer hardware or software
• Experience in network management
• Technical English language proficiency
• Excellent Polish language skill
• Very good social and communication skills (ability to handle large volume of inquiries)

Responsibilities

• Resolving hardware & software issues reported by GetResponse employees
• Active Directory & Office 365 administration
• Windows Server administration (Hyper-V & Microsoft Azure)
• MDM administration (Jamf Pro & Microsoft Intune)
• Maintaining IT hardware in the office
• Maintaining SaaS & Support services
• Participating in the onboarding processes for new hires

Benefits

• Private medical care for employees and their family members
• Employee referral program – up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Flexible working hours and no meeting days – we want to help you to adjust your schedule to your activities
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes etc
• Modern equipment – most of our teams work on MacBooks
• Language classes