Support Specialist I

Summary

Join ModMed, a fast-paced Healthcare IT company, as a Support Specialist I to provide exceptional client experience and support services to our expanding client base.

Requirements

• Bachelor's Degree, preferred
• 1-2 years of related experience
• Field 20-25 inbound calls daily
• Previous experience in a healthcare environment preferred
• Demonstrated expertise in evaluating, troubleshooting, and following up on customer software application issues
• Experience within a medical practice and/or EMR experience is preferred
• Basic knowledge of how to use Windows operating system tools highly preferred: Event Viewer, Task Manager, Command prompt, PowerShell, reading log files
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS preferred
• Knowledge of bug-tracking software such as Zen and Jira preferred

Responsibilities

• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution
• Provide consistent, professional, and high-quality client support to our client base
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help resolve issues
• Replicate and document issues for further escalation

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) with 50% matching contribution each payday of up to 6% of your compensation
• Generous Paid Time Off program
• Paid Parental Leave program
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning