Remote IT System Admin II

Summary

Join Intelligent Technical Solutions as our System Administrator, providing onsite and remote IT support, resolving technical issues, and maintaining high standards of IT service.

Requirements

• Experience with Windows and Mac OS troubleshooting
• Experience with Server 2012 to 2022
• Experience with VMWare and Hyper V Virtualization
• Experience supporting M365 and Azure
• Minimum of five years experience in IT Support or a similar role
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

Responsibilities

• Resolve workstation operating system issues
• Resolve printer issues
• Resolve standard business application (Office, etc.) issues
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks)
• Resolve advanced server issues
• Resolve basic and intermediate networking issues
• Serve as escalation point for technicians

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• Active Server Certifications

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program