Senior Manager, Salesforce Product Owner

Summary

Join Appfire, a remote-first company that empowers teams to break silos and collaborate seamlessly. As a Senior Manager, Salesforce Product Owner, you will lead the evolution of our multi-cloud Salesforce footprint, defining and maintaining the Salesforce product vision, strategy, and roadmap aligned with business goals.

Responsibilities

• Lead and mentor a team of Salesforce developers
• Define and maintain the Salesforce product vision, strategy, and roadmap aligned with business goals
• Prioritize the development backlog based on stakeholder input, business impact, and technical feasibility
• Serve as the key decision-maker in determining feature prioritization, enhancements, and upgrades
• Manage the relationship with Salesforce, working closely with key Salesforce contacts and internal stakeholders to manage contracts, licenses, and technical requirements for existing and new products
• Collaborate closely with key stakeholders (e.g., Channel Sales, Marketing, Product, Finance, Data Insights, etc.) to gather, understand, and refine business requirements
• Act as the main point of contact for Salesforce-related inquiries, providing guidance and strategic insights
• Conduct regular stakeholder meetings and workshops to align Salesforce initiatives with business priorities
• Conduct monthly SteerCo meetings to inform Leadership of the Salesforce roadmap, key milestones, and risks
• Orchestrate technical alignment across Salesforce admins while promoting IT change control process adherence
• Partner with Salesforce administrators, developers, and external vendors to ensure proper configuration, integration, and scalability of Appfire’s Salesforce ecosystem
• Oversee the end-to-end development lifecycle, from concept to release, ensuring quality and alignment with business objectives
• Ensure Salesforce best practices are adhered to for security, scalability, and performance
• Implement communication strategies, end-user support materials, and training programs developed in conjunction with Salesforce SMEs to drive user adoption
• Actively monitor and gather user feedback, making iterative improvements to enhance the overall user experience
• Champion Salesforce within the organization, fostering a culture of continuous improvement
• Ensure data integrity across Salesforce by working closely with data management teams to set data entry, reporting, and analytics standards
• Create and manage dashboards, reporting structures, and KPIs to provide actionable insights to stakeholders
• Stay informed of Salesforce system updates, emerging trends, and industry best practices to continuously improve the product
• Evaluate and recommend third-party tools, integrations, and solutions that complement the Salesforce ecosystem