Remote IT Technician

Summary

Join our team as an IT Technician in Washington, DC! We're looking for a full-time professional with an Associate Degree and 5 years of relevant experience to diagnose and troubleshoot hardware and software issues. As an IT Technician, you will be responsible for resolving computer problems, performing maintenance and upgrades, and providing technical support to users.

Requirements

• Associate Degree
• 5 years of relevant experience
• Proficiency in diagnosing and troubleshooting hardware and software issues
• Experience with installations, maintenance, and upgrades
• Strong communication skills with both technical and non-technical staff
• Knowledge of computer hardware, software, operating systems, and applications

Responsibilities

• Diagnose and troubleshoot client hardware and software issues
• Resolve computer problems in person, via telephone, or remotely
• Perform hardware and software maintenance, installations, and upgrades
• Provide technical support and assistance to users
• Handle issues related to printing, word processing, email, applications, and accounts
• Communicate effectively with technical and non-technical staff