Jira and Confluence Administrator

Summary

Join Zoi as a JIRA & Confluence Administrator in Ho Chi Minh City or Mexico City, where you will configure, maintain, and optimize JIRA/Confluence for enterprise customers. As a key member of cross-functional teams, you will ensure smooth operation of Atlassian products and their integration with other tools.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• 2+ years of experience as a JIRA Administrator
• Strong knowledge of JIRA, including configuration and customization
• Experience in setting up and managing JIRA projects, workflows, and permissions and integrating them with other tools like Confluence and Bitbucket
• Familiarity with agile methodologies and software development processes, as well as ITIL base knowledge
• Proficiency in troubleshooting and problem-solving related to Atlassian products and 3rd-party add-ons
• Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced and dynamic environment

Responsibilities

• Configure, maintain, and optimize JIRA/Confluence to support our customers' development and business teams
• Work closely with cross-functional teams to ensure the smooth operation of Atlassian products and 3rd-Party Add-ons as well as their integration with other tools
• Use your skills to creatively configure and customize JIRA to meet the unique needs of our enterprise customers
• Maintain and administer JIRA projects, workflows, Confluence spaces and user permissions, ensuring a seamless user experience
• Provide expert support and troubleshoot issues related to Atlassian products and add-ons, collaborating with the development team to deliver cutting-edge solutions
• Collaborate with development teams to understand their requirements and implement JIRA solutions
• Optimize the performance of JIRA and integrate it with other tools like Confluence and Bitbucket for enhanced collaboration and documentation
• Stay up to date with best practices and industry trends in JIRA administration, agile methodologies, and Confluence, and apply your knowledge to continuously improve
• Create engaging documentation and training materials for JIRA and Confluence users
• Gather feedback from stakeholders and continuously improve JIRA and Confluence

Benefits

• Bonus models
• 20% of working time available for experimenting and education (TIME IS WISDOM)
• Flexible working hours and remote work from any location (BE FREE)
• Individual certification and training plan (DEVELOP YOURSELF)
• Financial support for childcare (FAMILY COMES FIRST)
• Regular free Friday lunch (REFUEL)