Remote Junior Digital Customer Support Associate - Insurance

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Experian

πŸ“Remote - Costa Rica

Job highlights

Summary

Join Experian as a Customer Support Associate and work with customers through chat, email, and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs.

Requirements

  • Property & Casualty insurance license is required
  • 1 year of customer service experience is required
  • Previous call center experience
  • Empathetic towards customer needs
  • Experience working in a fast-paced environment and adaptability to change

Responsibilities

  • Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
  • Explain insurance products to customers using a consultative and empathetic approach
  • Assist 3rd parties with policy documentation and changes
  • Work in a fun and collaborative team environment

Benefits

  • Medical insurance
  • Life insurance
  • Dental insurance
  • Asociacion Solidarista
  • International Share Save Plan
  • Flex Work/Work from home
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program

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