Remote Junior Digital Customer Support Associate - Insurance

Summary

Join Experian as a Customer Support Associate and work with customers through chat, email, and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs.

Requirements

• Property & Casualty insurance license is required
• 1 year of customer service experience is required
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change

Responsibilities

• Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
• Explain insurance products to customers using a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work in a fun and collaborative team environment

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program