Remote KYC Knowledge Expert

Summary

Join a dynamic and fast-paced environment at Payoneer as a KYC Knowledge Expert in India Operations & Services. Provide instant knowledge support to KYC Associates, review cases, and attend regular meetings with the Global Knowledge Expert Team.

Requirements

• Bachelor’s degree in business management, Information Management, Compliance or related disciplines, candidates with multi-disciplines a plus
• Knowledgeable in KYC procedures with high integrity, knowledge in India KYC process is an advantage
• 3+ years working experience in financial/Banking sector & KYC
• Strong analytical and communication skills
• Able to work in multi-cultural environment
• Self-motivated, passionate, solution focused, and customer oriented
• High proficiency in spoken and written English – Must

Responsibilities

• Provide instant knowledge support to KYC Associates in India
• Provide 2nd level review and exceptional review for KYC cases where necessary in consultation with MLRO
• Support Ops Directors/Managers/Team Leads on case investigation and follow up on critical cases E2E as needed
• Attend regular meetings with Global Knowledge Expert Team for latest updates and bring key information from the region to the Knowledge Team
• Work closely with Global KYC Trainers on training needs discussion and execution, support within our region and time zone where necessary
• Identity the gap between localized knowledge and our global standards and propose knowledge update or process flow improvement through collaboration with Regional Business Partners and other stakeholders
• Observe the knowledge gap of existing KYC Teams in and escalate for refreshment sessions where required
• Prepare regular reports as needed

Benefits

Hybrid or remote work frame