Remote KYC Knowledge Expert
Payoneer
πRemote - India
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Job highlights
Summary
Join a dynamic and fast-paced environment at Payoneer as a KYC Knowledge Expert in India Operations & Services. Provide instant knowledge support to KYC Associates, review cases, and attend regular meetings with the Global Knowledge Expert Team.
Requirements
- Bachelorβs degree in business management, Information Management, Compliance or related disciplines, candidates with multi-disciplines a plus
- Knowledgeable in KYC procedures with high integrity, knowledge in India KYC process is an advantage
- 3+ years working experience in financial/Banking sector & KYC
- Strong analytical and communication skills
- Able to work in multi-cultural environment
- Self-motivated, passionate, solution focused, and customer oriented
- High proficiency in spoken and written English β Must
Responsibilities
- Provide instant knowledge support to KYC Associates in India
- Provide 2nd level review and exceptional review for KYC cases where necessary in consultation with MLRO
- Support Ops Directors/Managers/Team Leads on case investigation and follow up on critical cases E2E as needed
- Attend regular meetings with Global Knowledge Expert Team for latest updates and bring key information from the region to the Knowledge Team
- Work closely with Global KYC Trainers on training needs discussion and execution, support within our region and time zone where necessary
- Identity the gap between localized knowledge and our global standards and propose knowledge update or process flow improvement through collaboration with Regional Business Partners and other stakeholders
- Observe the knowledge gap of existing KYC Teams in and escalate for refreshment sessions where required
- Prepare regular reports as needed
Benefits
Hybrid or remote work frame
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