Remote KYC Team Lead

Summary

Join Tide in their mission to empower small businesses and help them save time and money as a Continuous KYX Team Lead. This role involves leading a team of KYX analysts, conducting stringent checks and due diligence, and managing a dynamic variety of tasks on a day-to-day basis.

Requirements

• You've 3+ years KYC experience
• You have proven yourself as KYC team leader: 1-3 years management experience
• You have expertise in Risk & AML understanding of merchants
• You've excellent verbal, written and interpersonal communication skills in English
• You have outstanding customer service skills and dedication to providing exceptional customer care
• You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation
• You are a self-motivator and self-starter
• You are highly data driven and have good capabilities in Excel
• You are focused on quality
• Proficient in German
• You are able to adapt well to change and successfully set and adjust priorities as needed
• You are a Multi-tasker who can manage multiple streams of work concurrently

Responsibilities

• Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time
• Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts
• Resolving the issues raised by analysts and escalations by stakeholders
• Leading and coordinating the CDD and EDD reviews of low, medium and high risk members
• Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well
• Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal
• Suggesting and executing procedural improvements
• Acting as an escalation point for your teammates
• Managing other tasks and Remediation Activities as assigned
• Steering and overseeing individual and team KPIs / OKRs
• Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave