Senior Product Manager - Onboarding

Summary

Join Pepperstone's technology team as a Product Manager-Onboarding and drive the conversion of customers from initial contact to their first trade. You will be responsible for developing and executing a global product strategy, focusing on enhancing the client onboarding experience. This role involves collaborating with cross-functional teams, prioritizing feature development based on user feedback, and optimizing existing processes. You will leverage data and analytics to evaluate conversion performance and identify areas for improvement. The ideal candidate possesses a strong product management background in fintech, a passion for data, and excellent communication skills. This position offers a competitive salary, flexible work arrangements, and opportunities for professional development.

Requirements

• Minimum 5 years of product management experience: Within a global fintech, TradFi, or DeFi with specific experience in optimising the conversion of customers from first touch through to first trade
• Previous experience as a Product manager within a global fintech, TradFi or DeFi with specific experience in optimizing the conversion of customers from first touch through to first trade
• Ability to formulate a vision and execute on short, medium and long strategies
• Be a strategic thinker with the ability to develop and implement plans for the short, medium, and long term
• You have a strong drive for success and thrive on overcoming challenges to ensure project success
• Product Management and leadership experience with proven ability to influence and inspire teams from different departments to achieve successful product launches
• Adaptability to thrive in a dynamic environment within a rapidly changing industry and can navigate demanding regulatory frameworks
• A natural collaborator, working across diverse teams and stakeholders to define and deliver on a product strategy that supports the desired commercial priorities

Responsibilities

• Develop and execute a strategy for streamlined onboarding and account management services, leading to higher conversion and cross-sell opportunities
• Ideation, design, implementation of new features and functionalities
• Prioritise feature development based on user feedback, business goals and industry best practices
• Carry out the delivery of the onboarding strategy while looking forward at how you will continue to optimize and increase approval and conversion rates globally
• Maintain and optimise current onboarding flows and processes while moving forward with a new best in class platform build
• Combine traditional KYC methods with innovative technology to enhance and expand the capabilities of our platform
• Collaborate with cross-functional teams to create a customer-centric, scalable, and globally competitive Onboarding platform
• Take ownership of Onboarding and accounts conversion end to end. Be the subject matter expert, observing and measuring our conversion numbers, work with UX and research teams to conduct research and usability testing to understand customer pain points and areas for improvement
• Engage directly with clients, alongside frontline and operational teams, to understand their needs
• Establish close collaboration with engineers and multiple teams within Pepperstone, including Compliance and Operations, to achieve shared objectives

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas