Remote Lead Data Operations Quality

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Quality Lead at Veeva OpenData, you will be streamlining quality control processes while leading a remote team of Quality Control Data Stewards.

Requirements

• Experience in implementing and/or developing Quality Control processes
• Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements
• Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment
• Strong analytical and problem-solving skills with a proactive “can do” attitude
• Attention to detail and focus on quality
• Ability to plan, prioritize tasks, and keep projects on track
• Strong stakeholder management skills, clear and concise communication
• Experience in analysis of complex datasets, creation of dashboards
• Proficiency in Google Apps, MS Office, and other office software
• Fluency in English

Responsibilities

• Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency
• Develop and maintain clear and concise documentation, including policies, training materials, and work instructions
• Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review
• Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines
• Run reports on data quality and performance
• Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities of improvements
• Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management

Benefits

Support for remote work