Remote Managed Services Associate Consultant

Summary

Join us in transforming the life sciences industry as a Managed Services Associate Consultant who will become an expert in our China Commercial CRM product and help domestic customers achieve their business vision.

Requirements

• At least a Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or a related degree
• Strong Technical background, 3+ years of experience in Python/Java and MySQL. Good understanding of software architecture, and data models, familiar with SQL
• Smart and eager to learn new things, ability to work independently in a fast-moving environment
• Ability to work under big pressure, always commit to the work assigned to him/her
• Excellent communication skills – ability to deliver formal presentations in the workshop, collaborate with diverse stakeholders, and ensure delivery to a high degree of satisfaction
• Fluent English language proficiency in both verbal and written English

Responsibilities

• Provide post-implementation System Consulting and Administration
• Communicate with China customers, gathering and analyzing requirements
• Support the customer-internal System Releases Cycle, including: Customer engagement for the new requirements Design and enable new product features Tier 2/3 Incident Troubleshooting Environment Management Execute Customer Change Request Data import and exports maintenance Adding/deleting/changing users, setting up security, changing territory and role hierarchy Build KPI reports based on customers’ requirement User training/feature education Best practice sharing
• Interact with Veeva Product Support on the customer’s behalf
• Grow the capabilities of the team, develop best practices and accelerators

Preferred Qualifications

• WeChat client development experience
• Customer service or consulting experience
• Veeva CRM experience/knowledge