Senior Client Services Manager - Revenue Cycle

Summary

Join Infinx, a fast-growing technology company, as a Senior Client Services Manager, reporting to the VP and COO. You will serve as a key liaison between Infinx and its healthcare clients, overseeing daily billing operations, client communication, and offshore team coordination. This role requires managing RCM processes, monitoring KPIs, leading a team, collaborating with internal teams, and serving as an expert on anesthesia billing. You will also be responsible for identifying revenue trends, addressing compliance risks, and supporting internal audits. Infinx offers a remote work location and a variety of benefits, including a 401(k), comprehensive medical coverage, paid time off, and paid holidays.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 7+ years of experience in client services or healthcare consulting
• Experience managing client services teams and operations

Responsibilities

• Develop and implement RCM strategies to reduce days in A/R, improve cash flow, and minimize denials
• Oversee all components of the RCM process: billing, coding, charge posting, appeals, and patient financial services
• Monitor key performance indicators (KPIs) and produce actionable reports to inform decision-making
• Lead, mentor, and scale a team of onshore and offshore RCM personnel
• Collaborate with credentialing, compliance, and IT teams to optimize workflows and integrations
• Serve as the internal expert on anesthesia billing regulations and payer-specific requirements
• Identify revenue trends and proactively address compliance risks
• Support internal audits, payer negotiations, and staff training initiatives

Preferred Qualifications

Experience in ensuring high-quality service delivery and customer satisfaction

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services