Remote Managed Services Engineer

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company’s mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Managed Services Network Infrastructure Engineer will support and maintain the client’s network infrastructure, including firewalls, routers, switches, wireless access points, and load balancers. This role involves troubleshooting, configuring routing protocols, managing firewall policies, performing system recovery, and applying firmware updates. The engineer will also manage VPN configurations, provide WAN connectivity support, and collaborate with vendors and ISPs to ensure network performance and security. Additionally, the engineer will monitor network devices, respond to alerts, and perform proactive maintenance to ensure the stability and longevity of the network environment.

What You’ll Do:

• Network Maintenance: Perform configuration updates, firmware upgrades, and troubleshoot issues for firewalls, routers, switches, and wireless access points
• Firewall Management: Manage firewall policies, VPN configurations, NAT rules, and perform security updates
• System Recovery: Handle break/fix services, root cause analysis, and network issue remediation
• WAN & ISP Management: Monitor WAN links, manage ISP/vendor relationships, and resolve circuit issues
• Network Monitoring: Use monitoring tools to track device health, respond to alerts, and maintain network inventory
• Wireless & Load Balancer Support: Support wireless LAN systems and manage NetScaler load balancers for performance and availability
• Vendor Coordination: Work with third-party vendors for troubleshooting, hardware replacements, and support.

Qualifications & Interests:

• Bachelor’s degree in IT, Networking, or a related field (or equivalent experience)
• 3-5 years of experience in network infrastructure support, including firewalls, routers, switches, and WAN/LAN environments.
• Proficiency in Cisco, Fortinet, Palo Alto, and VeloCloud technologies
• Strong knowledge of routing protocols (BGP, OSPF, EIGRP) and VPN configurations.
• Experience with network monitoring tools and troubleshooting
• Relevant certifications (e.g., CCNA, Fortinet NSE, Palo Alto PCNSE) preferred
• Excellent problem-solving and communication skills

The Perks:

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

$54,200—$78,700 USD

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.