Remote Manager, Implementation Service

Summary

Join a fast-growing technology startup as a Manager/Senior Manager of Implementation (IM) to develop expertise in the BuildOps product, lead team members, and meet Live ARR goals.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, or a related field (Masters preferred)
• Proven experience (5+ years) in leading implementation teams within SaaS platform companies, preferably in the construction or related industry
• Strong project management skills, with a track record of successfully delivering complex projects on time and within scope
• Excellent leadership and team-building abilities, with a focus on driving a positive and collaborative work environment
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customer and internal stakeholders
• Technical aptitude and a good understanding of SaaS platforms, APIs, and integrations
• Analytical mindset, with the ability to leverage data and metrics to drive decision-making and process improvements

Responsibilities

• Manage a team of Implementation Managers to ensure all implementations are completed on time and to the satisfaction of customers
• Become a deep product expert so that you can support your team and help architect solutions to more complex implementation challenges
• Work closely with Sales and Customer Success to manage customer expectations and facilitate seamless handoffs at both ends of the implementation lifecycle
• Demonstrate mature judgment in negotiating and resolving conflicts with customers
• Give detailed product demonstrations to both internal and external stakeholders
• Conduct discovery sessions with customers and articulate any relevant product requirements to the Product team when your team cannot determine an ideal solution through configuration
• Lead and mentor the implementation team, fostering a collaborative and high-performance culture at BuildOps. Provide guidance, training, and professional development opportunities to team members
• Serve as a key point of contact for clients during the implementation phase. Build strong client relationships and address any concerns or challenges that arise, maintaining a high level of customer satisfaction
• Foster effective communication channels to address potential customer roadblocks or issues
• Conduct quality assurance checks throughout the implementation process to ensure the accuracy and completeness of data and configurations
• Be willing to travel (heavy travel first 6-9 months) anywhere in the U.S. or Canada to meet with customers in-person

Benefits

• Competitive based salary
• Competitive salary and stock options
• A comprehensive benefits package
• Flexible paid time off
• Flexible and hybrid work schedules (this particular role can be 100% remote)