Remote Team Manager, Regulatory, Post-Implementation Services

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Requirements

• 2+ years of experience in an Operational or Support Leadership role
• 5+ years of experience working in in IT, Project Management, Consultancy, Technical Product management, or an adjacent business role, ideally in a life science setting
• Proven track record of hiring in Hungary or Poland in the IT industry
• Deep understanding of ITIL principles
• Ability to handle customer escalations, finding an agreement, reaching Customer Success
• Proven ability to work both independently and in teams in a dynamic, fast-moving environment
• Proven analytical and problem-solving skills
• Excellent verbal and written communication skills in English
• University degree (At least a Bachelor’s degree is required)
• Legal right to work across Europe

Responsibilities

• Lead a customer-facing team, including resource planning, follow up with their utilization, and ensure their professional growth, leading to Employee Success
• Act as liaison managing communication between implementation and maintenance teams
• Engage with Emerging Biotech customers, acting as an escalation point
• Work together with the EU R&D Post-Implementation leadership team to ensure Customer Success after application implementation was completed for all sizes of customers

Benefits

• Allocations for continuous learning & development
• Health & wellness programs