Project Manager, Digital Services Implementation - Critical

Summary

Join our team as a Project Manager and be a key partner in the successful rollout of projects across our customer base. As a Project Manager, you will manage medium-sized customer projects during the implementation lifecycle, serve as the primary point of contact on projects for high-touch clients, prioritize initiatives based on business needs and requirements, and track progress against milestones, budgetary guidelines, or other performance indicators.

Requirements

• Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
• Knowledge of project management tools, methodologies, and best practices
• Ability to work independently and collaboratively within a team
• Ability to manage conflict and influence decision-making at all levels of the organization
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
• Solid understanding of Customer Relationship Management (CRM)
• Proactive and data driven
• Demonstrate and ensure timelyand thorough communication of strategy, deliverable status, and results
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• Have the ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• Have excellent communications skills – listening, verbal, and written
• Can help drive your team’s success and are a self-starter

Responsibilities

• Manage medium-sized customer projects during the implementation lifecycle
• Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.)
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation – as early as possible
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products

Preferred Qualifications

• Have served as a program manager for high-touch clients
• Possess a Project Management Professional Certification or Equivalent
• Have experience working with remote teams
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies
• Have previous experience with the AMANDA product