Manager, IT Systems Engineering

Summary

Join our team as Manager of IT Systems Engineering and lead the administration and end-to-end lifecycle management of core IT systems, SaaS applications, endpoints, building automation solutions, and provide engineering support to internal teams and the broader business.

Requirements

• 6+ years of experience in IT Systems Engineering, with at least 2 years in a managerial or supervisory role
• 6+ years of experience administering a wide range of SaaS apps in a cloud-first environment (Okta, Google Workspace, Slack, Zoom, Okta Workflows, BetterCloud, Workato, Atlassian, Microsoft 365, Jamf, Azure, Intune, GCP, AWS, etc.)
• Strong expertise in managing and supporting a wide range of IT systems, including Identity and Access Management, Endpoint management, Vulnerability and Patch Management, and Enterprise Networking and Domain Management
• Deep knowledge of IAM concepts (SSO, SWA, SAML, JIT, SCIM, OIDC, OAuth, RBAC and ABAC principles)
• Proven experience with large-scale deployments of macOS and iOS devices, BYOD, including configuration profiles and policy management
• Expertise with API integrations and management
• Familliary and expertise in scripting languages (e.g. Powershell, Bash, Python, etc.)
• Experience with cloud infrastructure (GCP, Azure, AWS)
• Strong technical knowledge of IT hardware, software, and network systems
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage and prioritize multiple tasks in a fast-paced environment
• Relevant certifications from industry leaders such as Okta, Google Worskpace, Workato, Microsoft, etc
• Bachelor’s degree in Information Technology, Computer Science, or a related field is a plus

Responsibilities

• Lead, mentor, and develop the IT Systems Engineering team
• Conduct regular performance reviews, provide feedback, and identify training opportunities for team members
• Oversee system integrations and SSO configurations across multiple SaaS platforms
• Maintain and enhance client platform architecture for endpoint operating systems and applications
• Provide senior level technical guidance and serve as an escalation point for technical issues
• Establish team standards, implement frameworks for project intake, prioritization, and delivery, and set clear objectives and key results (OKRs)
• Drive IT automation efforts, optimizing workflows, and improving escalation processes to streamline system operations and integrity
• Identify areas for improvement and drive initiatives to optimize efficiency and effectiveness
• Lead and manage IT projects, ensuring timely completion and delivery
• Develop detailed project plans, including timelines, resource allocation, and risk assessments
• Partner with stakeholders across IT and other internal teams to build, maintain, and enhance infrastructure, documentation, and tools that meet evolving business needs
• Maintain comprehensive project documentation, including progress reports, system designs, and post-project reviews
• Regularly update senior management with key project metrics, milestones, and roadblocks