Remote Member Guide

Summary

Join Firefly Health as an Associate on the Member Experience team to ensure patients receive an exemplary experience at every touchpoint, with a non-standard work schedule and weekend shifts.

Requirements

• Have experience in a healthcare environment and basic knowledge of medical terminology
• Are highly organized and thrive in fast-paced, dynamic environments
• Have strong interpersonal skills, including effective communication and a genuine desire to help people
• Are technologically savvy and able to navigate and assist others in digital environments
• Can multitask efficiently without compromising on quality

Responsibilities

• Spearhead member engagement efforts by executing key initiatives like new member onboarding
• Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification
• Coordinate processes such as discharging members and re-establishing members to ensure a seamless experience
• Provide real-time support for patient scheduling
• Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed
• Deliver ongoing member services, including phone support, message filtering, and responses
• Provide immediate technology support for patients to ensure a smooth user experience

Benefits

Largely remote work structure with occasional onsite planning and team building